Onecard bigger saving better rewards

Bonus points can be earned by purchasing products that have a special Bonus points ticket attached. Bonus points have the same value as base points and are added to your points total, allowing you to qualify for more rewards, faster.

You can earn Bonus points at any Countdown, Woolworths or Foodtown supermarket, Foodtown Online or Woolworths Online. Bonus points offers are not valid at Woolworths Micro or Quickstop stores. Customers do not need to present their offers, they just need to swipe their Onecard (or Foodtown card) at the time of purchasing any product with Bonus points.

To check your points balance, simply login here, enter your card number, name on card and date of birth. Once you are logged in, your Rewards points and own personal tracker appear to show you how far away you are from receiving Rewards. If you received your Onecard Rewards pack recently your points balance has been adjusted to reflect the points that have been converted into rewards.

The process of working out who has enough points to receive a Rewards voucher (balances over 200 points) and the actual voucher arriving in your letterbox takes us one month. We calculate your points balance on the first Sunday of the month, and then if you have enough points to earn Rewards the actual cash voucher will be sent to by the last Sunday of the month as it takes a couple of weeks to print and post the vouchers.

If you receive a Onecard Rewards mailing, with a cash voucher, included is a short points summary, which will state how many points (if any) have been expired from your account. Alternatively you can contact our customer service team on 0800 40 40 40 and they can check your account to see if any points have been expired.

Like most reward programmes, Onecard has an expiry date on points in order to manage the cost of the programme.

If you require it, we can produce a summary of all points you have earned, and when, and demonstrate what points have been converted into Rewards, and which points have been expired.

You can redeem your vouchers at any Countdown, Woolworths or Foodtown supermarket, or you can send your voucher to the call centre and ask for it to be credited to your online shopping account at www.woolworths.co.nz and www.foodtown.co.nz. (Not including Woolworths Micro or Quickstop stores). Call customer services on 0800 40 40 40 for further details.

Yes, aside from tobacco, mobile phone products, stamps, 'Your Pharmacy' purchases, gift vouchers or Christmas Vouchers. Remember to present your Onecard (or Foodtown card) when you use your vouchers to ensure you collect points towards the next Rewards mailing.

Onecard Rewards are sent out four times a year. On the first Sunday of every February, May, August and November we check each customer's points balance. Points are automatically converted into Onecard Rewards at the end of these months, in groups of 200 points. Any extra points are carried over to the next Rewards. For example, if you had a balance of 305 points on Sunday 1 August 2010, 200 of these points have been converted into a $15 Rewards cash voucher. The remaining 105 points will count towards your next Rewards cash voucher. Each points has a life of 6 months from the date it was earned.

Rewards are mailed at the end of February, May, August and November each year. Rewards are lodged with NZ Post in the last few working days of February, May, August and November, depending on where you live. NZ Post will take between 1 and 5 days to deliver your Rewards mailing.

Yes we can link cards in the same household. To do this simply email onecard@progressive.co.nz or call 0800 40 40 40. Whether you're a family, in a couple or in a flat, when you link your cards you nominate a primary card holder. Points you earn go into the primary cardholders account. Cash vouchers are sent out with each linked card holders name printed on them so any of those named can use them.

There are now over 1.1 million active Onecard members. At the end of May, more than $8 million in Rewards cash vouchers will be issued to over 341,000 members.